Queue Management System




A queue management system (QMS) is a set of tools developed to manage and analyze the flow of visitors. It enables clinics, hospitals and labs to create a seamless patient journey. Improve the speed and quality of service, fulfill employees, lower patient anxiety, and secure the bottom line by increasing patient volume and reimbursements. Procedures (How It works): A visitor takes a numbered ticket and waits until the screen displays that particular number. In case of multiple servers, every server is equipped with a separate screen. Advantages: Reduce patient anxiety and minimize actual and perceived wait times with relevant information shared through mobile, SMS, and digital signage clearly located throughout the waiting environment. Integrated online, mobile and call center appointment setting applications, and on-site patient check-in reduce wait times and improve efficiency from the first moment of engagement. Maintain a friendly, relaxed environment staffed by pleasant, efficient employees who are informed and fulfilled in their work. Ensure a consistent patient experience by employing appointment data to match each patient with a service provider whose skills are appropriate to their need. Streamline the movement of the patient from reception through post-care follow-up, eliminating any potential confusion or stopping points. Improve outpatient flow at hospitals custom-designed Patient Flow Management System that enables management. To efficiently organize staff, resources and patient queues so that patients receive the right care at the right time in a comfortable, hassle-free environment. From patient check-in to patient calling and appointment management Patient Flow Management Systems allow hospitals and clinics to map patient journey, efficiently manage patient wait times and organize the entire patient flow at hospital and clinic service areas.